Refund Policy
Last Updated: February 15, 2026
1. Scope
This Refund Policy applies to all paid service engagements between Cognimit Technologies LLP ("we," "our," or "us") and its clients ("you" or "Client"). It should be read in conjunction with our Terms of Service, our Cancellation Policy, and any applicable Statement of Work (SOW) or service agreement.
2. Refund Eligibility
2.1 Fixed-Price Projects
Refunds are calculated on a pro-rata basis against completed milestones. Completed and approved milestones are non-refundable. Partially completed milestones will be assessed for fair value of work delivered.
2.2 Retainer / Monthly Engagements
No refund for the current billing period after services have been rendered. Future payments will cease upon the effective cancellation date as per our Cancellation Policy.
2.3 Milestone-Based Projects
Only unstarted milestones are eligible for refund. In-progress milestones will be assessed for fair value of work completed.
2.4 Hourly / Time-and-Materials
Charges for hours already worked are non-refundable. Unused prepaid hours will be refunded.
2.5 Discovery / Consultation Fees
Initial consultation fees, discovery phase charges, and technology audit fees are non-refundable once the session or phase has been conducted.
3. Non-Refundable Items
The following are non-refundable under all circumstances:
- Completed and delivered work product
- Third-party software licenses, subscriptions, domain registrations, and hosting fees purchased on the Client's behalf
- Discovery, strategy, and consultation fees for sessions already conducted
- Costs incurred for third-party APIs, cloud infrastructure, or external services provisioned for the project
- Rush fees or expedited delivery charges for work already performed
4. Refund Processing
4.1 Timeline
Approved refunds will be processed within 15 to 30 business days from the date of refund approval.
4.2 Method
Refunds will be credited to the original payment method (bank transfer, UPI, etc.). If the original method is unavailable, we will arrange an alternative method after verification.
4.3 Deductions
Cognimit reserves the right to deduct the fair market value of any work completed, third-party costs incurred, and applicable taxes from the refund amount.
4.4 Invoice
A credit note or adjusted invoice will be issued for all refund transactions.
5. Dispute Resolution
5.1 Filing a Dispute
If you disagree with a refund decision, please email support@cognimit.com with the subject line "Refund Dispute — [Project Name]".
5.2 Response Timeline
We will acknowledge your dispute within 3 business days and aim to resolve it within 15 business days.
5.3 Escalation
If the dispute cannot be resolved through negotiation, it shall be governed by the dispute resolution provisions in our Terms of Service, including arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Ahmedabad, Gujarat, India.
Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us:
Cognimit Technologies LLP
Email: support@cognimit.com
Phone: +91 93270 57103
Address: A-Block, 606 Prahladnagar Trade Center, B/H Titanium city center, Vejalpur, Ahmedabad, Gujarat, 380051, India
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
Acknowledgment: By engaging our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms. This policy is subject to our Terms of Service and Privacy Policy.