Cancellation
policy.
How either side ends an engagement, what notice is required, and what is owed at the point of stopping. Cancelling is a written notice, not a negotiation.
Cancel in writing by email. Cancel within 48 hours of signing and before work starts, and any advance is refunded except stated non-refundable consultation fees. Cancel after work has started, and you pay for the work completed to that date. Ongoing and retainer engagements need 15 days’ notice, and a project can be paused for up to 60 days before it counts as cancelled.
From agreement signing, per the Refund Policy.
Unless the SOW states otherwise.
After that, standard cancellation terms apply.
Scope
This Cancellation Policy applies to all paid service engagements between Cognimit Technologies LLP (“we”, “our”, “us”) and its clients (“you”, “Client”). Read it with our Terms of Service, our Refund Policy, and any applicable statement of work (SOW) or service agreement.
Cancellation by the Client
2.1 Written notice
The Client may cancel a service engagement by written notice to hello@cognimit.com, or in writing to our registered office address.
2.2 Cancellation before work begins
If cancellation occurs before any work has commenced and within 48 hours of agreement signing, the Client is entitled to a full refund of any advance payment, less any non-refundable consultation fees explicitly stated in the SOW, as set out in our Refund Policy.
2.3 Cancellation after work begins
If cancellation occurs after work has commenced:
- The Client shall pay for all work completed up to the date of cancellation.
- Any advance payment exceeding the value of completed work will be evaluated under our Refund Policy.
- If the value of completed work exceeds the advance payment, the Client shall pay the difference within 15 days.
2.4 Notice period
Unless the SOW states otherwise, a minimum of 15 days’ written notice is required to cancel an ongoing or retainer-based engagement.
Cancellation by Cognimit
3.1 Grounds for cancellation
We may cancel an engagement if:
- The Client fails to make payment within 30 days of the due date.
- The Client materially breaches the Terms of Service or the SOW.
- The Client fails to provide necessary information, access, or cooperation for more than 30 days.
- Continuing the engagement would require us to violate applicable law or professional standards.
3.2 Consequences of cancellation by Cognimit
If we cancel, we will:
- Provide written notice specifying the reason.
- Deliver all completed work product, on payment for completed work.
- Refund any advance payment for work not yet performed, subject to our Refund Policy.
Project pause and resumption
4.1 Pause request
If the Client wishes to pause rather than cancel, they must notify us in writing. Projects may be paused for a maximum of 60 days.
4.2 Automatic cancellation
After 60 days of inactivity, the project is considered cancelled and standard cancellation terms apply.
4.3 Resumption
Resuming a paused project is subject to team availability, and may require a revised SOW and timeline.
Dispute resolution
5.1 Filing a dispute
If you disagree with a cancellation decision, email hello@cognimit.com with the subject line “Cancellation Dispute — [Project Name]”.
5.2 Response timeline
We acknowledge your dispute within 3 business days and aim to resolve it within 15 business days.
5.3 Escalation
If a dispute cannot be resolved through negotiation, it is governed by the dispute resolution provisions in our Terms of Service, including arbitration under the Arbitration and Conciliation Act, 1996, seated in Ahmedabad, Gujarat, India.
Contact information
Questions or concerns about this Cancellation Policy can be sent to:
- Cognimit Technologies LLP
- Email: hello@cognimit.com
- Phone: +91 93270 57103
- Registered office: Block - A, 606, Prahladnagar Trade Centre, Times of India Press Road, Vejalpur, Ahmedabad 380051, Gujarat, India
- Business hours: Monday to Friday, 10:00–18:00 IST
By engaging our services you acknowledge that you have read and understood this Cancellation Policy and agree to its terms. It sits under our Terms of Service and Privacy Policy.